Refund policy

RETURN, REFUND & CANCELLATION POLICY
Last updated: September 2026
At aadaiX, we want you to be happy with your purchase. Please read the following policy carefully before placing an order.
1. Return / Exchange Request Period
Customers must raise a return or exchange request within 48 hours of receiving the order.
Requests submitted after 48 hours may not be accepted.
The 48-hour period starts from the date and time the order is delivered to the customer.
2. Damaged / Defective / Wrong Product
If you receive:
A damaged product
A defective product
A wrong product
A product different from what you ordered
you must contact us within 48 hours of delivery.
For such cases, customers are required to provide:
Order number
Clear photos of the product
Clear photos of the packaging/shipping label
A video showing the issue, wherever possible
These photos/videos may be required for us to verify the issue and process the return or exchange.
3. Product Condition for Return
To be eligible for a return or exchange, the product must:
Be unused and unworn
Not be washed or altered
Be in its original condition
Have the original tags attached, where applicable
Include the original packaging, where applicable
Not have any stains, damage, perfume smell, makeup marks or signs of use
Products that do not meet these conditions may not be accepted for return or exchange.
4. Exchange
For eligible products, we may offer an exchange subject to product availability.
If the requested replacement product is unavailable, we may provide another suitable resolution depending on the circumstances.
5. Refunds
If a refund is approved, the refund will be processed according to the applicable payment method and the circumstances of the return.
For prepaid orders, eligible refunds will generally be processed to the original payment method used for the purchase.
For COD orders, we may request the customer's bank/UPI details to process an eligible refund.
Refund processing time may vary depending on the payment provider or bank.
6. Return Shipping Charges
If the return is due to a wrong, damaged or defective product received from us, we will review the issue and may arrange or bear the applicable return shipping cost.
For other eligible returns/exchanges, return shipping charges may be applicable depending on the reason for the return.
7. Order Cancellation
Customers may request cancellation before the order is processed or dispatched.
Once an order has been processed or dispatched, cancellation may not be possible.
If a prepaid order is successfully cancelled before processing/dispatch, the eligible refund will be initiated to the original payment method.
8. Non-Returnable Situations
Returns or exchanges may not be accepted if:
The request is submitted after 48 hours of delivery
The product has been worn, washed or altered
The product has stains, makeup marks, perfume smell or other signs of use
Tags or original packaging are missing, where applicable
Damage was caused after delivery by the customer
Required photos/videos are not provided for a damaged, defective or wrong-product claim
9. How to Request a Return / Exchange
To request a return or exchange, please contact us with:
Order Number:
Reason for Return:
Photos/Videos: Clear photos/videos showing the issue
You can contact us using the details below:
Business Name: aadaiX
Phone: 8072290076
Email: mdaqeelrisa@gmail.com
Address: CTC, Tiruppur, Kangayam Rd, Rajiv Nagar, Tiruppur, Tamil Nadu – 641602
We will review the request and inform you about the next steps.
10. Important Note
All return, exchange and refund requests are subject to verification and approval according to this policy.
We reserve the right to reject a return or exchange request if the product does not meet the eligibility requirements mentioned above.