Privacy policy

PRIVACY POLICY
Last updated: September 13, 2026
At aadaiX, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with service providers.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
Name
Billing and shipping address
Phone number
Email address
Order and transaction details
Products purchased or added to your cart
Information provided when contacting customer support
Device, browser and website usage information
IP address and similar technical information
Payment information may be processed securely by our payment service providers. We do not intentionally store your complete debit card, credit card or banking credentials on our own systems.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders
Process payments
Arrange delivery and shipping
Provide order updates and tracking information
Handle returns, exchanges and refunds
Respond to customer enquiries
Improve our website, products and services
Prevent fraud and protect the security of our website
Send promotional communications where permitted and where you have chosen to receive them
Comply with applicable legal and regulatory requirements
3. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including:
Shopify and website service providers
Payment gateway and payment processing providers
Courier and delivery partners
Technology and analytics service providers
Customer support service providers
Government or law-enforcement authorities when legally required
We only share information that is reasonably necessary for the relevant service or legal requirement.
4. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Your payment information may be securely handled by the applicable payment gateway or financial institution according to its own privacy and security policies.
We do not intentionally store complete card numbers, CVV numbers or banking passwords on our website.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember your preferences
Understand website usage
Improve your shopping experience
Support relevant advertising and marketing, where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Order and Customer Communications
We may use your phone number, email address or other contact information to communicate with you about:
Order confirmation
Payment status
Shipping and delivery
Returns or exchanges
Customer support
Other service-related matters
These communications are necessary for providing our services and are not promotional communications.
7. Marketing Communications
Where permitted by applicable law, we may send promotional messages about products, offers or updates.
You can choose to stop receiving promotional emails by using the unsubscribe option provided in the email or by contacting us.
Even after opting out of promotional communications, we may continue to send necessary service-related messages regarding your orders or account.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our products and services
Complete transactions
Maintain business and transaction records
Handle returns, refunds and disputes
Meet legal, tax and regulatory requirements
Protect our legitimate business interests
When information is no longer required, it may be securely deleted or anonymized where appropriate.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
11. Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information, where legally permitted
Withdraw consent for certain processing
Opt out of promotional communications
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before processing certain requests.
13. Shopify
Our online store is powered by Shopify, which provides the technology used to operate our online store and related services.
Shopify may process personal information in accordance with its own privacy practices.
For more information about Shopify's privacy practices, customers can review Shopify's Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
Any updated version will be posted on this page with a revised Last updated date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Business Name: aadaiX
Business Type: Proprietorship
Email: mdaqeelrisa@gmail.com
Phone: +91 8072290076
Business Address:
CTC, Tiruppur, Kangayam Rd,
Rajiv Nagar, Tiruppur,
Tamil Nadu – 641602, India